Dementia Confusion and the Telephone

As dementia progresses, it can become more difficult for your loved one to use the telephone. Learn how to monitor phone usage, block unwanted calls, and establish boundaries to reduce confusion and protect your loved one from scams and fraud.

Dementia Confusion and the Telephone

Yes, the telephone can cause dementia confusion.  Like most ADLs, using the telephone is rarely a problem for the person with early stage dementia. As the disease progresses, there are a few problems that your family member might encounter… if they has access to a phone. Some of these ideas will answer some of your questions (even ones you haven’t thought of yet!)

Be aware of any dementia confusion in using the phone

Do not assume your family member will know how to use a phone correctly. Chances are, they will retain the knowledge and ability about using the telephone… for quite some time. Still, some days you might find your family member a little more confused than usual. It’s during these “down days” that you might need to provide more direct assistance with ADLs. Including using the telephone.

Roz memory Phone 

Check the phone bill

As you find your family member lose the ability to perform activities of daily living… you will find what they can do and no longer do.

Using the telephone is a bit different.

Checking the phone bill sometimes reveals the first sign there is a problem.

Some things to look for:

  • Long distance calls that don’t make sense.
  • Not remember making calls. These can be to at any time of day or night.
  • Accepting collect calls from unknown sources or estranged family members.
  • Ordering things they see on TV
  • Making contributions to organizations they have seen ask for donation on TV
  • Becoming a victim of a scam

These are signs that phone monitoring is necessary.

To decrease dementia confusion- Block calls from people you don’t want calling

This is especially important if the your family member with dementia is living alone. This might not be as big a problem if they live with you or if someone else always answers the phone. The elderly, especially those with dementia, are especially vulnerable to fraud. You can contact your phone company… to have telemarketers and sales reps blocked from calling.

Here is a link to the National Do Not Call Registry.

There are people who would be more than glad to separate your elderly family member and their money. Under no circumstance should your family member have to fret over how much to give. Even for the most worthy sounding causes.

Dementia Confusion


Avoid dementia confusion and put a block on who they can call

Blocked calls work both ways. Sometimes it’s not who calls home but who your elderly  family  member calls that could get them in trouble. Dementia affects judgment. Your family member is prone to making emotional decisions. Thus, they might order a product they  just saw on television, even though they might not need it.

Televangelists making a donation pitch, “call now!” product offers. And “free” information or kit offers are enticing to those with dementia.

Avoid dementia confusion. Make the telephone available at certain times of the day

This can be effective for certain people. It is also easier to do at home than in another setting where you have little control over phone use. Some dementia sufferers will call a family member or other known number many times a day.

I know many family caregivers with family members in assisted living. Or the family member is still living independently. The family caregivers complain about getting phone calls every few minutes. Or they have, a family member with dementia, calling the police. To report imagined robberies. Many,  falsely accusing their own family members.  As you could imagine, this is a source of great stress for the family.

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Have more questions? Check out the Frequently Asked Question section of the website. You will find a lot of different questions answered directly.

Avoid dementia confusion and remove the home phone

Consider Cell Phones For Seniors

This is an option that more families are taking. Especially with the advent of cell phones, many homes are opting to get rid of land lines altogether. This way, the person with dementia does not have access to a phone.

The telephone cannot be used to harass the person with dementia. Nor can they over-use the phone to bother others.  All ADLs, including using the telephone, can be managed. Understanding your options and implementing what works best in your situation.

When caring for a loved one with dementia, understanding why they may be using the telephone more than usual can help make daily life easier. People living with dementia may keep calling family and friends in an effort to relieve confusion or anxiety. Phones specifically designed for people with dementia have been developed to address these issues.

Cell Phones for Seniors with Dementia

One example of phones for dementia patients is the Roz Memory Cell Phone. It's designed to give people with dementia an easier way to make and receive calls, providing both convenience and peace of mind. The Roz Memory Cell Phone comes preloaded with contacts, so all your loved one needs to do is press a button to call someone they know. It also has an emergency button that calls emergency services with one press. With Roz Memory Cell phones, dementia patients can stay connected with people they care about in a simpler and more secure way.

Best Cell Phones 

Ultimately, understanding why people living with dementia may be using phones more frequently can help you take steps to ensure their safety and well-being. Phones designed specifically for people with dementia, like the Roz Memory Cell Phone, can provide a convenient and secure way for them to stay connected with their loved ones.

If you’re looking for other phones designed specifically for people with dementia, there are many options available. The ClarityLife Phone is a simple-to-use phone that has large buttons and clear sound, making it easier to use for those who may be hearing impaired or have difficulty seeing small phones. The SureCall Memory Cell Phone also features large buttons and comes preloaded with contacts of up to 20 family members and friends.

These phones can help provide stability and security for loved ones living with dementia. They offer an easy way to stay connected while reducing confusion and stress associated with using everyday cell phones. With the right phones in place, families can enjoy peace of mind knowing their loved one is safe and connected when they can’t be there.

It can be difficult to watch a loved one living with dementia struggle to use phones and other everyday items. With the right phones in place, however, families can feel confident their loved one is safe and connected when they can’t be there. Understanding why phones may be used more frequently by individuals living with dementia can help caregivers take steps to ensure their safety and well-being. Phones specifically designed for people with dementia provide an easy and secure way for them to stay connected with their loved ones.

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You can get started by clicking on the link below. We know that taking care of a loved one is hard work, but with our help you can get the support that you need.

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Dementia confusion can be increased when:

A family member sundowns

Or,  when loud unexpected noises, such as a ring on the phone,  causes a distraction. It can lead to a negative behavior, such as stopping eating, or even a catastrophic reaction.

Here are some other tips that you may find useful when providing ADL’s :

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