Home Care Agency Checklist: Questions to Ask

Choosing a home care agency can involve many details. This printable four-page questionnaire helps families compare agencies using the same set of questions.

What the checklist covers

• State licensing and insurance, where applicable
• Caregiver screening, background checks, training, and references
• Supervision, care-plan updates, and quality review
• Scheduling, backup coverage, transportation, and caregiver matching
• Fees, billing, contracts, and accepted payment sources
• Complaints, emergency procedures, and disaster planning

How to compare home care agencies

Record each agency’s answers and ask for written details when possible. Because licensing requirements vary by state, verify licensing and complaint information with the appropriate state health or licensing agency. The U.S. Administration for Community Living’s Eldercare Locator can help connect you with local aging resources.

Start by clarifying your family member’s needs with the home care needs assessment, then review the practical benefits of home care.

Download the questionnaire

The Home Care Agency Questionnaire is a four-page printable PDF. A free Caregiver Relief account is required; sign in or subscribe to access the download below.

Prepared by Diane Carbo. Updated August 12, 2026.